Warranty periods are as follows:
Electronics, Gas Valves, & Pilot Assembly:
- Commercial - 6 Months | Residential - 1 Year
Stainless Steel & Aluminum Pans:
- Commercial - 1 Year | Residential - 5 Years
- Lifetime Warranty
Fire Pits/Bowls/Fireplaces/Paradise Falls/GFRC/ Powder Coat/Stainless Steel:
- 1 Year Warranty
Self-Contained Units:
- Commercial - 6 Months | Residential - 1 Year
LED Lighting
- Commercial - 6 Months | Residential - 1 Year
Torches
- 1 Year Warranty
Canvas Covers
- 1 Year Warranty
Stainless Steel Covers
- 1 Year Warranty
Wind Guards
- 1 Year Warranty - Does Not Cover Cracking
Copper/Corten Steel Products
- Natural Weathering is not warrantied
Electrodes & Spark Igniters
- Not Warrantied (due to lifespan)
Ready-To-Finish Products
- Not Warrantied (due to the unfinished nature of the product)
Custom Products
- Not Warrantied
Ornaments & Media
- Not Warrantied (due to direct heat)
Product Return Policy
- No returns on made-to-order goods. No returns on custom features. NO EXCEPTIONS. If a product is delivered incorrectly, it is the recipient's responsibility to notify Lux Exterior within 48 hours. Lux Exterior is not responsible for incorrect or damaged packages and shipments 48 hours after they have been received.
Product Testing Program
- If you believe a unit or component, you received is defective, Lux Exterior will gladly test any component at our facility. We will cover shipping back to you.